Terms of service

Terms of Service

Introduction

Welcome to Vela. These Terms of Service apply to your use of velasportwear.com and purchases made through our online store. In these terms, “Vela,” “we,” “us”, and “our” refer to Al Meera LLC, the business operating the Vela online store.

By browsing our website or placing an order, you agree to these Terms of Service and the policies linked on our website. Please read them before making a purchase.

1. About Vela

Vela is a UAE-based modest activewear brand offering clothing designed for movement and everyday life. Our products, prices, available sizes, and other details are shown on the relevant product pages.

Our website is intended for people who can legally enter into a purchase agreement. If you are under the age required to make a purchase under applicable law, please use the website with the involvement of a parent or legal guardian.

2. Website use

You agree to use our website lawfully and not to interfere with its operation, security or other customers’ use of it. We may update, suspend or remove website features, product listings or content when needed. We will take reasonable steps to keep the website available, but access may occasionally be interrupted for maintenance or other reasons.

3. Product information and availability

We aim to describe and photograph our products as accurately as possible. Colours may look slightly different depending on your screen and device. Please check the product description, size information and any item-specific return information before ordering.

Products and sizes are subject to availability. If an item you ordered becomes unavailable, we will contact you about the next steps, including a refund where applicable.

4. Orders

After placing an order, you will receive an order confirmation. This confirms that we have received your order; it does not guarantee that the order has been accepted or dispatched. We may contact you if we need to verify information or resolve an issue with your order.

If we cannot fulfil an order, we will notify you and arrange any refund due for amounts paid for the unavailable item.

Please check your order details carefully before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that we can make changes after an order has been processed.

5. Prices and payment

Prices and any applicable delivery charges are displayed on the website or at checkout before you place your order. Your payment will be processed using the payment method you select at checkout and may be handled by a third-party payment provider.

Any instalment or “buy now, pay later” option is subject to the provider’s own terms and approval. Vela does not control a third-party provider’s decisions, fees or services.

6. Delivery

Delivery options, estimated delivery times, charges, and service areas are described in our Shipping and Delivery Policy. Delivery estimates are not guaranteed and may be affected by circumstances outside our control.

Please provide a complete and accurate delivery address and contact number. Additional delivery attempts or address changes may affect delivery time or charges.

7. Returns, exchanges and refunds

Returns, exchanges and refunds are governed by our Returns and Refunds Policy and any item-specific information shown on the product page. Please review that policy before placing an order.

Nothing in these Terms removes any rights or remedies you have under applicable UAE law, including in relation to goods that are defective, incorrect or not as described.

8. Intellectual property

The Vela name, logo, product images, text, graphics and other website content belong to Vela or are used with permission. You may not copy, reproduce, distribute or use them commercially without our prior written permission, except where the law allows.

9. Third-party services and links

Our website may use or link to services provided by third parties, including payment providers and delivery companies. Those services may be subject to separate terms and privacy practices. Vela is not responsible for the operation of third-party websites or services, except where applicable law provides otherwise.

10. Privacy

We handle personal information in accordance with our Privacy Policy, which explains what information we collect, how we use it and the choices available to you. Please read it before using our website or placing an order.

11. Liability

We are responsible for our obligations under applicable law. Nothing in these Terms excludes or limits liability where doing so would be unlawful, or limits any consumer rights that cannot be excluded under UAE law.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will be posted on this page with its effective date. Changes will apply from the time they are posted and will not affect an order already accepted, unless applicable law requires otherwise.

13. Governing law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the location of our headquarters.